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CMU-CS-01-131
Computer Science Department
School of Computer Science, Carnegie Mellon University
CMU-CS-01-131
IETM Usability: Using Empirical Studies to Improve Performance Aiding
Jane Siegel, Elaine Hyder, Jack Moffett, Elise Nawrocki
May 2001
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Keywords: Information searches, interface design, navigation,
performance aiding, mobile computers, interactive electronic technical
manuals
Substantial expectations have been set about the effectiveness and role
that high level Interactive Electronic Technical Manuals (IETMs) for
performance aiding will play in enabling lesser skilled U.S. Navy
maintainers to perform their jobs. This empirical study about the design and
effectiveness of high level IETMs provides baseline and comparative data
about two high level IETM interfaces used for one F/A-18 aircraft
maintenance task. Eight maintainers whose experience levels varied from
new (less than one month) to very experienced (more than eight
years) participated in this study. Both baseline and "with IETM" data
collection efforts occurred at China Lake Naval Weapons Station. Study
results include performance data and insights about needed improvements
to attain correctness, speed, and ease of use in information search,
navigation and magnification activities. Differences in expert and novice
preferences and performance were documented to inform future adaptive
interface design efforts. The maintainers who participated were unanimously
enthused about the possibility of having improved IETMs on small mobile
computers for performance aiding in the near future.
41 pages
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