Institute for Software Research International
School of Computer Science, Carnegie Mellon University
Comparing the eSCM-SP v2 and BS 15000:
A comparison between the eSourcing Capability Model
for Service Providers v2and BS 15000-1:2002
(IT Service Management)
Majid Iqbal, Jenny Dugmore*, Subrata Guhu**,
William E. Hefley, Elaine B. Hyder, Mark C. Paulk
October 2004
The eSourcing Capability Model for Service Providers (eSCM-SP), a best
practices model, gives providers of IT-enabled services a reference
model and capability determination methods that they can employ in
order to develop and improve their capability to consistently deliver
high-quality services. The BS 15000 specification for IT Service
Management (BS 15000-1) is a standard that guides providers of IT
services toward compliance with the industry's best practice with
respect to the management and delivery of IT services. While there are
similarities and differences in the approach, focus, and scope of BS
15000 and the eSCM-SP, they each provide a framework for improving the
quality of services while achieving organizational effectiveness and
efficiency. This report provides a brief discussion of how the two are
conceptually related, and a detailed mapping between the Practices of
the eSCM-SP and the service management processes of BS 15000.
44 pages
* ConnectSphere
** Satyam Computer Services, Ltd.
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