Institute for Software Research International
School of Computer Science, Carnegie Mellon University


The eSourcing Capability Model for Service Providers
(eSCM-SP) v2, Part 2: Practice Details

Elaine B. Hyer, Keith M. Heston, Mark C. Paulk

May 2004


Keywords: eSourcing Capability Model for Service Providers

The eSourcing Capability Model for Service Providers (eSCM-SP) is a "best practices" capability model developed to give IT-enabled sourcing service providers guidance toward improving their capability across the sourcing life-cycle. This helps service providers differentiate themselves from competitors. Additionally, it provides clients with an objective means of evaluating service providers' capabilities. It is comprised of 84 Practices that address the critical capabilities needed by IT-enabled sourcing service providers. This document contains the details of the 84 eSCM-SP Practices. Each Practice is arranged along three dimensions: Sourcing Life-cycle, Capability Area, and Capability Level. The Sourcing Life-cycle is divided into Initiation, Delivery, and Completion, plus Ongoing, which spans the entire life-cycle. The ten Capability Areas are logical groupings of Practices that help users to remember and intellectually manage the content of the Model. The five Levels, numbered 1 through 5, describe an improvement path that progresses from a limited capability to deliver a service that meets a client's particular requirements up to the highest level of sustaining excellence over time.

To learn more about the eSCM-SP, see The eSourcing Capability Model for Service Providers (eSCM-SP) v2, Part 1: Model Overview, which describes the development and intent of the Model itself in more detail.

276 pages

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