Institute for Software Research International
School of Computer Science, Carnegie Mellon University
The eSourcing Capability Model for Service Providers
(eSCM-SP) v2, Part 2: Practice Details
Elaine B. Hyer, Keith M. Heston, Mark C. Paulk
Keywords: eSourcing Capability Model for Service Providers
The eSourcing Capability Model for Service Providers (eSCM-SP) is a
"best practices" capability model developed to give IT-enabled
sourcing service providers guidance toward improving their capability
across the sourcing life-cycle. This helps service providers
differentiate themselves from competitors. Additionally, it provides
clients with an objective means of evaluating service providers'
capabilities. It is comprised of 84 Practices that address the
critical capabilities needed by IT-enabled sourcing service providers.
This document contains the details of the 84 eSCM-SP Practices. Each
Practice is arranged along three dimensions: Sourcing Life-cycle,
Capability Area, and Capability Level. The Sourcing Life-cycle
is divided into Initiation, Delivery, and Completion, plus Ongoing,
which spans the entire life-cycle. The ten Capability Areas are
logical groupings of Practices that help users
to remember and intellectually manage the content of the Model. The
five Levels, numbered 1 through 5, describe an improvement path that
progresses from a limited capability to deliver a service that meets a
client's particular requirements up to the highest level of sustaining
excellence over time.
To learn more about the eSCM-SP, see The eSourcing Capability Model for
Service Providers (eSCM-SP) v2, Part 1: Model Overview, which describes
the development and intent of the Model itself in more detail.