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CMU-HCII-12-102
Human-Computer Interaction Institute
School of Computer Science, Carnegie Mellon University
CMU-HCII-12-102
Field Evaluation of an
Intelligible Context-Aware Application
Brian Y. Lim, Anind K. Dey
March 2012
CMU-HCII-12-102.pdf
Keywords:
Intelligibility, explanation, predictions, instant messaging,
context-awareness, human-computer interaction
Context-aware applications can facilitate people as they carry out their
daily tasks. These applications can use a suite of sensors to detect what
is happening in the environment and with the user. They can then infer the
user intention. This way, they try to understand the contexts of the situation, and consequently act to provide services. For example, a smart phone can
recognize that you are in a conversation, and suppress any incoming messages
during this period. To minimize obtrusiveness and allow users to focus
primarily on their tasks, context-aware applications perform sensing implicitly
without explicitly informing users. Furthermore, to better understand the
contexts of users in their physical and social environments, context-aware
applications are using increasingly complex mechanisms to infer these contexts
(e.g., by using machine learning algorithms). This implicit sensing and
complex inference can remain invisible when the applications work well and
as expected, but become a mystery when the applications behave inappropriately
or unexpectedly. In such cases, the lack of understanding of these
applications can lead users to mistrust, misuse it, or abandon them altogether. To counter this, context-aware applications should be intelligible,
capable of generating explanations of their behavior.
10 pages
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