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CMU-HCII-04-100
Human-Computer Interaction Institute
School of Computer Science, Carnegie Mellon University
CMU-HCII-04-100
The Social Role of Technical Personnel
in the Deployment of Intelligent Tutoring Systems
Ryan Shaun Baker, Angela Z. Wagner,
Albert T. Corbett, Kenneth R. Koedinger
July 2004
CMU-HCII-04-100.ps
CMU-HCII-04-100.pdf
Keywords: Cognitive tutors, cognitive tutor classrooms, mathematics education, contextual inquiry, organizational modeling, deployment of educational software
Most of the prior descriptions of the important relationships
in Intelligent Tutoring System (ITS) projects have focused on
the relationships involved in their use in classrooms, treating
their presence in the classroom as a given. There has been some
discussion of how intelligent tutors are developed and of how an
Intelligent Tutor, once developed, can be disseminated widely, but
there has been considerably less discussion of the deployment of
prototype ITSs. In this paper, we present a model of the
relationships involved in deploying a prototype intelligent
tutoring system in order to conduct formative evaluation. We show
that field technical personnel play a pivotal role in this
process, serving as vital conduits for information and negotiation
between ITS researchers and school personnel such as teachers and
principals. This model was developed using Contextual Inquiries
and interviews of project members.
11 pages
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